Privacy Policy
Effective October 16, 2026
Useful Geeks LLC ("Useful Geeks," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices, when you visit usefulgeeks.com (the "Site") or use our services — remote tech help for homeowners, remote IT support for small businesses, or website design, hosting, and site care.
1. Information You Provide to Us
When you contact us by phone, text message, or email, or book a time through our online scheduling page, to ask about or arrange a service, we collect the information you choose to share — which may include your name, phone number, email address, billing or business address, and a description of the work you need done. We use this information to respond to you, schedule and perform the requested service, and follow up afterward (for example, to confirm a session or check that work is holding up).
2. Information We Access When Providing Website, Hosting & IT Services
Building and maintaining a website, or supporting a business's IT, means we're sometimes trusted with access most vendors don't need — hosting accounts, domain registrar and DNS settings, site source code, and administrative access to business accounts and systems (for example, Microsoft 365 or Google Workspace) as part of the engagement. For remote support, that can include the client's own computers. We connect only with the client's approval for each session, and the connection ends when the work does.
We access only what's needed to build, deploy, host, secure, and maintain the service in question, and we do not use that access for any purpose beyond it. Domains are registered in the client's name, not ours. Unless a client separately and explicitly asks us to handle it in writing, we do not access, collect, or store a business client's own customers' personal or financial information — for example, a website client's own customer records, tax documents, or payment details are outside the scope of hosting and maintaining their site, and we don't touch them.
3. Data Submitted Through a Client's Website
If a visitor to a website we host or manage submits sensitive personal information through a contact form — for example, a Social Security number or financial account number — we do not store that information beyond what's needed to notify the relevant party (the client whose site received it) that it was submitted, and we delete it promptly once that notification is made.
4. How We Handle Payment
We do not process payments through the Site. Payment for services is arranged directly between you and Useful Geeks, using whatever method we agree on for that engagement.
5. Automatically Collected Information (Analytics)
When you visit the Site, we use Google Analytics, which uses cookies and similar technologies to collect information such as your IP address, browser and device type, pages visited, and how you interact with the Site. We use this information in aggregate to understand how visitors use the Site and to improve it. Google Analytics is provided by Google LLC; you can learn more about how Google handles this data at Google's Privacy & Terms site, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.
6. How We Use Information
We use the information described above to:
- Respond to inquiries and arrange service
- Perform the tech support, website, or IT services you request
- Build, host, secure, and maintain a client's website or business systems, where that's the engagement
- Communicate with you about your service or engagement
- Understand and improve how the Site is used
7. How We Share Information
We do not sell your personal information. We share information only with the service providers who help us operate the business, and only to the extent needed for them to provide that service, or when required by law.
The providers we currently use are:
- Microsoft — business email, identity, and online scheduling (Microsoft 365 and Microsoft Bookings)
- Action1 — remote support sessions on client computers, which the client approves each time
- Cloudflare — DNS management and hosting for client websites
- Vercel — application hosting on some projects
- Supabase — database services on some projects
- GitHub — source code hosting and version control for client websites
- CodeRabbit — automated code review on those repositories
- Resend — transactional email delivery
- Google Analytics — analytics for usefulgeeks.com only, not client sites
- Domain registrars, as required by the domain in question
Source code hosting and code review cover the website code itself — markup, styling and configuration. They do not involve a client's own customer data, which stays in the client's systems and is not stored in a repository.
Business clients evaluating us as a service provider may request current details of this list in writing.
8. Confidentiality of Business & Client Access
Where we hold credentials or administrative access on a client's behalf — including DNS management, domain registrar access, hosting platform access, and website administrator credentials — that access is used only to provide the contracted service. We don't share it, repurpose it, or use it for any other client's benefit.
In practice that means all client and business credentials are stored in a password manager, never in notes, spreadsheets, or browser autofill. Passkeys are used wherever a service supports them, and multi-factor authentication is enabled on every account that offers it. For the accounts where a compromise would cascade furthest — registrar and DNS access, and client cloud administrator accounts — the second factor is held in a separate authenticator app rather than inside the password manager, so a single compromised vault cannot surrender both factors at once. No credential is reused across clients or services, and access to a client's systems is removed or handed back at the end of an engagement. Source repositories have secret-scanning push protection enabled, which blocks any commit containing an exposed credential before it reaches GitHub, along with automated dependency and security updates.
9. Data Retention
We keep the information you provide, and any credentials or access entrusted to us, for as long as needed to perform the service or engagement, maintain business and tax records, and comply with legal obligations. Access to a client's systems is removed or handed back at the end of an engagement, and other information is deleted or securely discarded once it's no longer needed.
When a hosting or site-care engagement ends, site backups and copies are retained for 30 days after cancellation, then deleted. DNS and registrar access is handed back to the client or removed once their domain is transferred or the engagement ends.
10. Security Incidents
We maintain a written incident response plan covering how we detect, contain, and recover from a security incident affecting systems or data entrusted to us. If we become aware of an incident that affects a client's systems, credentials, or data, we notify that client promptly and work with them on the response, including any notification obligations they may have to their own customers or to regulators. Where the situation calls for it, we escalate to outside counsel, forensic support, or insurance.
11. Your Choices
You can decline to provide information by not contacting us, though we may not be able to arrange or perform a service without it. You can disable cookies in your browser at any time, though some Site features may not work as intended.
You can also ask what information we hold about you, request a copy of it, or ask us to delete it. Email hello@usefulgeeks.com and we'll respond within 30 days. Some information may need to be kept where we have a legal or tax obligation to retain it, and we'll tell you if that's the case.
12. Children's Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Continued use of the Site or our services after a change means you accept the updated policy.
14. Contact Us
Questions about this Privacy Policy? Contact us at hello@usefulgeeks.com or (770) 335-5829.
Useful Geeks LLC — Douglasville, GA